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Every Waizu subscription includes Standard Support as standard. For mission-critical, multi-site or peak-driven environments, Enterprise Support delivers the additional assurance your operation requires.
When something needs fixing, we move fast.
Waizu is a small, focused team — and that's one of our biggest advantages when it comes to support. There are no corporate approval chains, no ticket queues that disappear into a helpdesk black hole, and no waiting weeks for a fix that should take hours.
When a customer has an issue, we jump on it. That agility is something our customers notice — and something that consistently sets us apart from the larger OEM solutions in this market.
Every Waizu subscription includes Standard Support from day one. For operations that need faster response times, dedicated contacts and structured service oversight, Enterprise Support is available as a premium upgrade.
Upgrade to Enterprise Support: Speak to your Waizu account manager or contact us directly and we'll walk you through what Enterprise Support would look like for your specific operation.
